Privacy Policy

Our own team members are customers of other internet services, and we deeply value the importance of online privacy.

We will not disclose customer information to third parties except as part of delivering a service to you (for example: product delivery, payment card security checks, and customer profiles for relevant recommendations), or after obtaining your explicit consent.

We will not sell your name, address, email address, credit card information, or any personal information to third parties (except partners whose sites you access through ours) without your consent.

Data protection is a matter of trust. We will use your name and information only as described in this policy. We only collect information when necessary, and only what is relevant to our dealings with you.

You can browse this site without providing personal information. During your visit, your identity remains anonymous until you log in to your account.

A cookie is a small information file sent to your device and stored locally. If you have registered with us, an identification cookie will be stored so you do not need to re-enter your information each time you visit. You can change your browser settings to prevent cookies from being stored without explicit consent.

When you create a TULiN or ButterMe Up account, the personal information we may collect includes:

• Name
• Delivery address
• Email address
• Phone number (for WhatsApp OTP)
• Date of birth (optional, for birthday rewards)
• Gender (optional)

We protect your personal information by:

• Restricting access to sensitive information to only the staff who need it
• Maintaining technology to prevent unauthorised computer access
• Securely destroying personal information when it is no longer required for record-keeping purposes

We will not share your information with other organisations except related companies and third parties directly involved in delivering the products you purchase (e.g. J&T Express for shipping, Billplz/PayHalal for payment processing).

In exceptional circumstances, TULiN may be required to disclose personal information where there is reason to believe disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

When you visit TULiN or ButterMe Up, our server will automatically record information sent by your browser:

• Your computer's IP address
• Browser type
• Pages you visited before arriving at our site
• Pages you visited within our site
• Time spent, items searched, access time, and other statistics

This information is collected for analysis and evaluation to improve our site and services. This data is not linked to any other personal information.

We also use Google Analytics, Meta Pixel (Facebook), and TikTok Pixel for remarketing, Display Network impression reporting, and visitor demographics (anonymous).

Please read each provider's privacy policy separately.

You have the right to request deletion of your personal data. Send an email to [email protected] with the subject "Data Deletion Request" and we will process it within 30 calendar days.

Please note: certain data such as transaction records may need to be retained for legal purposes (tax, audit) even after a deletion request.

We reserve the right to amend this policy at any time. Please check this page periodically. Material changes will be communicated via email to registered #tulinmembers.

Questions, comments, or privacy-related requests: [email protected] or WhatsApp +60 11-5959 1619 (operating hours Monday–Friday 9:00 AM – 6:00 PM).

This policy complies with the Personal Data Protection Act 2010 (Malaysia).